Need Help? Due to the Coronavirus

Do you need help? We have a group of community volunteers who can help with things like getting pescriptions, collecting shopping and more..
Find out more

Coronavirus

Information updated: 16:30 on 26 March 2020

Help for Residents Self-isolating

If you are a Nottingham City Council resident who is self-isolating and do not have anyone that can help or support you, we are here to help.

If you need help getting essential items e.g. picking up prescriptions or groceries please complete our online form below and one of our Council Officers will get in touch to request more information.

We will contact you as soon as possible on the phone number you provide. Please note it may take several hours for an officer to contact you, but we will be in touch as soon as we can.

Request help in response to Coronavirus

Completing this form should take around 3 minutes.

To complete this form you will need.

  • Your address
  • Telephone number
  • List of items you need

A list of essential items you can request:

  • Food
  • Toiletries
  • Medication
Request help

Want to help?

If you would like to help out within the community by delivering food packages or providing phone support become a volunteer with Nottingham Community and Voluntary Service

You can also help the NHS by becoming a Volunteer Responder.

Useful Links

Our Response

Nottingham City Council has plans in place to deal with any outbreaks of serious disease in Nottingham.

Latest update on services 26/03/20.

Our Public Health team is working closely with Public Health England and NHS partners.

Coronavirus Information about Schools in Nottingham City

Where to find out more about COVID-19

If you have concerns or questions about Coronavirus-COVID-19, the best source of information can be found on the NHS website.

How can I help others during COVID-19?

If you would like to help other people during COVID-19 we suggest this guidance:

  • Please only buy the groceries you need – so that shops have stocks available for others too.
  • Phone people who are self-isolating – a friendly chat can really make someone’s day.
  • Check on your neighbours – knock and take 3 steps back from the door to avoid close contact or put a note through their door offering to help.
  • Pick up groceries for people who are self-isolating – when you deliver them, knock and take 3 steps back from the door leaving items on the doorstep.
  • Donate to your local foodbank – find a list of them here: asklion.co.uk/food
  • The Robin Hood Fund has now launched to support people affected by Coronavirus in Nottingham. Full details are here: http://www.mynottinghamnews.co.uk/the-robin-hood-fund-launches-to-support-those-affected-by-coronavirus-in-nottingham/
  • Please take every precaution not to spread the virus – wash your hands, avoid close contact and if you have any symptoms ensure your self-isolate for 14 days.

PDF Download a ‘How you can help others’ postcard - please share this on your social media and emails.

PDF Print out a message to offer help to your neighbours and post through their door. Created by Becky Wass, from Cornwall, as part of a viral kindness campaign for the lonely, isolated or elderly.

Together in Nottingham we can look after each other during the Coronavirus.

Thank you for helping.

Will my bins be collected?

At present, household waste and recycling bins will be collected as normal however seasonal garden waste collections that were due to start on the 1st of April will be suspended until further notice. For more information see our garden waste collection page.

 

You can check your Bin Collection Day and download your Bin Calendar here: 

www.nottinghamcity.gov.uk/bins

 

Can I book a bulky waste collection?

Bulky waste collections have been temporarily suspended.

Closure of Household Waste & Recycling Centre

Due to the Coronavirus outbreak the Lenton Household Waste and Recycling Centre on Redfield Rd is closed until further notice.

Please safely store any waste you intended to dispose of at this site until it reopens, and continue to use your normal refuse collection services, ensuring you recycle as much clean, dry and loose material as possible.

We apologise for any inconvenience caused.

Support for businesses and self employed people

See our page for Support for businesses and self employed people for more information.

Jobs and benefits support

See our page for Jobs and benefits support for more information. 

Can I still get help from services at Loxley House?

Due to COVID-19 we are altering our services running from the Customer Hub at Loxley House. This is to avoid unnecessary exposure to the public. Alternative contact methods are available for our services as detailed below.

From Thursday 19 March, the Trent Street entrance is closing to customers. All visitors to Loxley House will need to use the Station Street entrance where a security guard and member of reception staff will be available to help you.

Our Housing Benefit and Council Tax support services will be closed for routine appointments with customers from 5pm Thursday 19 March.

Customers can continue to access these services through the following methods:

24/7 automated telephone service:     

  • Housing Benefit & Council Tax Support: 0115 7184444
  • Council Tax Billing & Recovery: 0115 7181777

On line by visiting:

Main webpage: https://www.nottinghamcity.gov.uk/

Housing Benefit & Council tax Support: https://www.nottinghamcity.gov.uk/information-for-residents/benefits/

Council Tax: https://www.nottinghamcity.gov.uk/information-for-residents/council-tax/

Payments: https://www.nottinghamcity.gov.uk/your-council/contact-us/make-a-payment/making-payments-online-or-by-direct-debit

By email:

Housing Benefit & Council Tax Support: benefits.housing@nottinghamcity.gov.uk

Schools Admission Services are closed to customers until further notice. You can contact them via:

Email: schooladmissions@nottinghamcity.gov.uk

Housing Aid will still be operating in Loxley House but will be by an appointment only service to try and limit the need for customers to wait around. You can access their services by:

If you have an open case with Housing Aid please quote your case number when contacting us

Are libraries open?

All of our libraries are now closed. For more information, please visit : www.nottinghamcity.gov.uk/leisure-and-culture/libraries/coronavirus

Are leisure centres open?

All of our Active Nottingham leisure centres are now closed.

Click here for more details on Active Nottingham.

Are parks and heritage sites open?

Our parks are open although the cafes are closed. All play areas and outdoor gyms are closed. Heritage sites and museums are now closed. 

Click here for information on Newstead Abbey

Click here for information on Wollaton Hall

Are cemeteries open?

Our cemeteries are still open to the public.

Are concert and theatre venues open?

Events at the Royal Concert Hall and Theatre Royal have now been suspended. 

Royal Concert Hall and Theatre Royal

Does the Council provide a meals on wheels service for the frail and elderly?

Meals at Home is a service provided by Nottingham City Council to residents across Nottingham City. The service includes a range of hot and frozen meals delivered straight to the home. For more information visit their web page here: www.nottinghamcity.gov.uk/mealsathome

Or call them on 0115 8761847

Or email them at mealsathome@nottinghamcity.gov.uk

Will children still receive free school meals?

Nottingham City Council has worked with several major supermarket chains to operate a voucher or gift card scheme with local supermarkets, that will be available to all parents/guardians of FSM pupils during a period of closure. See details here: https://www.nottinghamcity.gov.uk/mealvouchers

What do I need to know about the new government Shielding Measures?

Here are your questions answered on the latest Shielding Measures from Government in the battle against Covid-19.

What is shielding?

Some people with certain health conditions are being instructed to “shield” themselves, to prevent them from coming into contact with Coronavirus.

Shielding is a practice used to protect extremely vulnerable people.

People will be “strongly advised” to stay at home at all times and avoid any face-to-face contact.

Full guidance is here: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Who should be shielded?

Extremely vulnerable people with certain conditions.

NHS England is directly contacting these people to provide further advice on how to protect themselves.

Who counts as “extremely vulnerable” and will be asked to shield themselves?

NHS England is directly contacting people with the following conditions to provide further advice:

  1. Solid organ transplant recipients
  2. People with specific cancers
  3. People with severe respiratory conditions
  4. People with rare diseases and inborn errors of metabolism
  5. People on immunosuppression therapies
  6. Women who are pregnant with significant heart disease

How long do they need to be shielded for?

People are being strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least 12 weeks.

What shielding measures are being advised?

It is your personal choice to decide whether to follow the measures being advised:

  • Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19)
  • Do not leave your house
  • Do not attend any gatherings. This includes gatherings of friends and families in private spaces for example family homes, weddings and religious services.
  • Do not go out for shopping, leisure or travel and, when arranging food or medication deliveries, these should be left at the door to minimise contact.
  • Keep in touch using remote technology such as phone, internet, and social media.

How can people get assistance with foods and medicines if they are shielding?

People are being advised to ask family, friends and neighbours for support and use online services. If this is not possible, then Nottingham City Council is working with the public sector, business, charities, and the general public to gear up to help those advised to stay at home.

I am extremely vulnerable and need support

The Government guidance advises people to visit gov.uk/coronavirus-extremely-vulnerable from Tuesday 24 March 2020 to register for the support that you need. This includes help with food, shopping deliveries and additional care you might need.

What should I do if I’m concerned about a vulnerable adult?

If you have concerns about a vulnerable adult suffering from Coronavirus-COVID-19, the best source of information can be found on the NHS website or by calling 111.

If you are concerned a vulnerable adult is being abused, neglected or in need of social care support please call Nottingham City Council Access Duty Team for adults on 0300 1310 300 and select option 2 if you live within the city boundaries, our offices are open from 8.30am to 5 pm. 

Remember, if it's an emergency, dial 999.

What should I do if I’m concerned about a vulnerable child?

If you have concerns about a vulnerable child suffering from Coronavirus, the best source of information can be found on the NHS website or by calling 111.

If you are concerned a child is being abused, neglected or in need of social care support please contact Children & Families Direct.

Children & Families Direct is the easy way to access family support & safeguarding services within Nottingham City. Our 'one stop shop' means you can access all of them using just one telephone number or email address.

Find more information here: https://www.nottinghamcity.gov.uk/information-for-residents/children-and-families/children-and-families-direct/

Call: 0115 876 4800

Email: candfdirect@nottinghamcity.gov.uk

Remember, if it's an emergency, dial 999.

I’m concerned that scammers and rogue traders are exploiting people.

If you are contacted by rogue traders or are aware of any in your area if it is safe to do so please contact Trading Standards on 0808 223 1133 or the police on 101 with the following information:

  • Address or area where the trader is working
  • Description of trader
  • Vehicle and registration
  • Type of work being carried out
  • Is trader still present

Find more information here: https://www.nottinghamcity.gov.uk/information-for-business/business-information-and-support/trading-standards/doorstep-crime-and-rogue-traders/

What happens if I have a wedding planned with Nottingham register office?

Following the Prime Ministers announcement on 23rd March and for at least  the next three weeks, the Registration Service at The Council House will only be allowing customers to enter who are Registering a Death or Still Birth. Only one Informant should attend and this person must have no symptoms of cold, flu, cough or temperature, and must not be someone advised to self isolate. To book a Death registration appointment please call us on 0115 8415554 or for all other enquiries please email office.register@nottinghamcity.gov.uk We will keep this message up to date as the situation develops. Please do not call us to book a Notice of Marriage or Birth appointment at this busy time.

We are emailing all couples with ceremonies until the end of April confirming that their wedding will need to be postponed.  Our advice to customers with ceremony bookings after this date is that we cannot predict when this situation will improve and therefore please keep watching the news and the Prime Minsters announcements to the nation.  We are sorry we cannot be more specific.  If they wish to postpone their ceremony to a later date we are suggesting moving to after 1st September but that would only be provisional depending on the lifting of the sanctions.

How can I contact my Councillor?

Councillors will no longer be holding face to face surgeries. Please contact your Councillor via phone or email.

Details of Councillors can be found on our 'Find a Councillor' page.

My question hasn't been answered

If you have a question which hasn't been answered above, please contact our Customer Services team online.

Housing advice for landlords

Eviction

Can a landlord evict a tenant straight away because of coronavirus?

It's illegal for landlords to evict tenants without following the proper steps.

Illegal eviction is a criminal offence - coronavirus doesn't change this.

It's likely to be an illegal eviction if landlords:

  • Make tenants leave without notice or a court order
  • locks tenants out of your home, even temporarily

The government have announced a new law, which says landlords will have to give all renters 3 months’ notice if they intend to seek possession (i.e. serve notice that they want to end the tenancy) – this means the landlord can’t apply to start the court process until after this period. This extended buffer period will apply in law until 30 September 2020 and both the end point, and the three month notice period can be extended if needed.

After three months if the tenant has not moved a landlord needs to apply to court in order to proceed – this is not something that will affect your criminal record. It is just the landlord getting an official document for you to leave.

What if I have already applied to court?

The Government has said the court service will suspend all ongoing housing possession action – this means that neither cases currently in the or any about to go in the system can progress to the stage where someone could be evicted. This suspension of housing possessions action will initially last for 90 days, but this can be extended if needed. This measure will protect all private and social renters, as well as those with mortgages and those with licenses covered by the Protection from Eviction Act 1977. This will apply to both England and Wales.

Paying Rent

I'm worried about rent arrears. What should I do?

Tenants are still liable for their rent and should pay this as usual. If they face financial hardship and struggle to pay this, support is available for them.

Firstly, you tenants should speak to their landlord if they’re struggling to pay rent. 

Landlords are being asked to be sympathetic especially if tenants have lost their job or seen their income reduce suddenly. The Government are encouraging tenants and landlords to work together to put in place a rent payment scheme.

Remember to put any agreement in writing.

Buy to let landlords may get mortgage payment holidays if their tenants have financial problems due to coronavirus.  

You can read about the specific measure the Government have in place to help here.

Moving home

What if I have tenants moving out or moving in during the lockdown period?

The government's stay at home guidance makes it clear that people should stay in their homes for the next 3 weeks except in very limited circumstances.

If there are plans to move during this time:

  • postpone the move
  • your tenant may also negotiate with both you and their new landlord regarding the start and end dates of both tenancies

For example, if a tenant has already signed a tenancy agreement, they could negotiate a new start date so they don't have to start paying rent before they can move.

Landlords, agents and tenants will need to work together and show goodwill in order to comply with the public health guidance over the coming weeks.

Can tenants leave their tenancy early because of coronavirus?

Tenants can only end a fixed term tenancy early if either:

  • their contract has a break clause
  • they negotiate an early end to the agreement with the landlord

If they want to leave as soon as possible they will probably have to negotiate.

Landlord may be sympathetic to their request to leave if they understand the reasons. For example, if they need to move urgently because they or a family member are sick or need support.

Mortgage arrears and repossession

I'm worried about mortgage arrears. What should I do?

Mortgage lenders have announced they won't apply to court to repossess homeowners for 3 months starting from 19 March.

They will also allow a 3 month payment holiday for those struggling to cover their mortgage because of coronavirus.

Be aware that this option may mean your monthly mortgage payment goes up after the payment holiday ends.

Check if you have insurance that will cover your mortgage payments instead. For example, mortgage payment protection insurance or through your current account.

Some mortgage providers are introducing other support for customers whose income is affected by the coronavirus outbreak. These may include:

  • no fees for late payments
  • switching to a lower interest rate

Speak to your lender to find out what support they're offering.

Landlord access to a property

Can a letting agent still go ahead with visits and inspections?

Your agent should postpone all non-essential visits such as:

Tell your agent you can't allow access to the property home at the moment because of government coronavirus guidance.

What if I need repairs or a gas safety check is due?

Landlords have the same responsibilities for repairs during the coronavirus outbreak.

Tenants should report repairs by phone, email or online.

Let tenants know that they might not be able to get the problem fixed during the usual timescales but landlords shouldn't delay repairs unreasonably.

Annual gas safety checks remain an important legal requirement. Landlords should rearrange any gas safety checks that are booked in over the next 3 weeks if they cannot go ahead safely. Further guidance is expected from the Gas Safe Register.

Read about access to your rented home for repairs.

Information for tenants

27 March 2020

Please note that the situation is fast paced and changing daily, we will work to bring you the latest updates – but please be aware that the below information may suddenly change.

The Government has announced a package of measures to protect renters and landlords affected by Coronavirus.

As a result, no renter in private accommodation will be forced out of their home during this difficult time.

The latest updates from Government include:

  • Emergency legislation to suspend new evictions from social or private rented accommodation while this national emergency is taking place
  • No new possession proceedings through applications to the court to start during the crisis
  • Landlords will also be protected as 3 month mortgage payment holiday is extended to Buy to Let mortgages
  • At the end of this three month period the expectation is that the landlord and tenant work together to establish an affordable repayment plan, taking into account the tenants individual circumstances
  • Guidance issued to landlords asking that they show compassion and to allow tenants who are affected to remain in their homes where possible

You can read more here - Government's eviction protection measures for renters.

Further information on Mortgage holidays is here.

Please refer to www.gov.uk  website for regular updates. 

Housing advice for renters: coronavirus (COVID-19)

If you have a place to stay, you should stay at home.

See the NHS website for health advice. 

Eviction

Can my landlord evict me straight away because of coronavirus?

It's illegal for your landlord to evict you without following the proper steps.

Illegal eviction is a criminal offence - coronavirus doesn't change this.

It's likely to be an illegal eviction if your landlord:

  • makes you leave without notice or a court order
  • locks you out of your home, even temporarily

You can get help from the council or the court if your landlord prevents you accessing your home.

What if I've had notice from my landlord?

The government have announced a new law, which says landlords will have to give all renters 3 months’ notice if they intend to seek possession (i.e. serve notice that they want to end the tenancy) – this means the landlord can’t apply to start the court process until after this period. This extended buffer period will apply in law until 30 September 2020 and both the end point, and the three month notice period can be extended if needed.

After three months if the tenant has not moved a landlord needs to apply to court in order to proceed – this is not something that will affect your criminal record. It is just the landlord getting an official document for you to leave.

What if my landlord has already applied to court?

The Government has said the court service will suspend all ongoing housing possession action – this means that neither cases currently in the or any about to go in the system can progress to the stage where someone could be evicted. This suspension of housing possessions action will initially last for 90 days, but this can be extended if needed. This measure will protect all private and social renters, as well as those with mortgages and those with licenses covered by the Protection from Eviction Act 1977. This will apply to both England and Wales.

Paying Rent

I'm worried about rent arrears. What should I do?

Tenants are still liable for their rent and should pay this as usual. If they face financial hardship and struggle to pay this, support is available.

Firstly, speak to your landlord if you're struggling to pay rent. 

They could be sympathetic especially if you've lost your job or seen your income reduce suddenly. The Government are encouraging tenants and landlords to work together to put in place a rent payment scheme.

Remember to get any agreement in writing.

Buy to let landlords may get mortgage payment holidays if their tenants have financial problems due to coronavirus.  

You can read about the specific measure the Government have in place to help here.

Find out more about how to deal with rent arrears from Shelter.

Income and benefits

I need to claim benefits. Where do I start?

You could qualify for benefits or statutory sick pay if you lose your job or can't work because you're sick or self-isolating.

You could also get benefits if your pay goes down because of the coronavirus outbreak.

A good way to work out what you could claim is to use an online benefits calculator from entitledto.co.uk.

Can I get universal credit to help with rent during the coronavirus outbreak?

You can usually get universal credit if you or a partner you live with:

Universal credit includes a housing element. It won't always cover your full rent.

You can't get universal credit if both you and your partner are pension age.

You can find out more on benefits here

Moving home

What if I need to move home during the lockdown period?

The government's stay at home guidance makes it clear that people should stay in their homes for the next 3 weeks except in very limited circumstances.

The Government are asking people, with plans to move during this time to:

  • postpone the move
  • negotiate with both your old and new landlord regarding the start and end dates of both tenancies

For example, if you've already signed a tenancy agreement, you could negotiate a new start date so you don't have to start paying rent before you can move.

Your current tenancy will usually continue as a periodic tenancy if your fixed term contract ends as long as you still live there.

Landlords, agents and tenants will need to work together and show goodwill in order to comply with the public health guidance over the coming weeks.

Can I leave my tenancy early because of coronavirus?

You can only end a fixed term tenancy early if either:

  • your contract has a break clause
  • you negotiate an early end to the agreement with your landlord

If you want to leave as soon as possible you'll probably have to negotiate.

Your landlord may be sympathetic to your request to leave if they understand your reasons. For example, if you need to move urgently because you or a family member are sick or need support.

Read more information about:

 

Prevention of infection

Please make sure you follow these general principles to prevent the spread of infectious viruses, including flu and Norovirus, as well as Coronavirus.

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitiser that contains at least 60% alcohol if soap and water are not available. This is particularly important after taking public transport. The NHS have produced guidelines on how to wash your hands effectively to prevent the spread of infection and you can find this on their website.
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Cover your cough or sneeze with a tissue, then throw the tissue in a bin.

MOST IMPORTANTLY: If you are worried about your symptoms, please visit NHS 111 online where possible and only calling 111 if you don't have access to the internet. Do not go directly to your GP or other healthcare environment.

If you are a high risk individual and have been told to self-isolate and need any essential items or need help/support in response to the Coronavirus outbreak please use the request form.